Terms & Conditions

Terms and Conditions:
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2.1 Who we are. We are JB LUMBER JACK WOOD FLOORING Limited a company registered in England and Wales. Our company registration number is 11205017 and our registered office is at 12 Ibstock Close , Reading RG30 2NU Berkshire. Our registered VAT number is 292203225.
2.2 How to contact us. You can contact us by telephoning our team at 07854006047 or 07394561103 or by writing to as at sales@lumberjackshop.co.uk or at our registered office address.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. You should check that the details in our confirmation email are correct and contact us promptly if there are any errors.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, because we are unable to accommodate a delivery request that you have made or because we do not deliver to your delivery location.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Making sure your measurements are accurate. You are responsible for ensuring that any measurements that you have provided us are correct. You can obtain information and tips on how to measure the amount of products that you require by contacting us.
4.3 Quality of products sold by reference to a sample. Where products are sold to consumers by reference to a sample which you have received from us, they will correspond to the sample in quality, and will be free from any faults making their quality unsatisfactory which would not be apparent on a reasonable examination of the sample.
4.4 Wood grading on products. Please be aware of the following in relation to wood graded products:
(a) Rustic grade (also known as Millrun or ABC grade) contains vibrant colourful patterns, unlimited knots of varying sizes and unlimited colour variation. As a result, rustic grade products may contain heavy grain markings, figuring, mineral staining and some sap. Black knots and surface cracks as well as occasional machining defects may also be seen, but these are typically filled with coloured filler to match the wood grain.
(b) Prime grade (also known as Select or AB grade) is a higher grade of flooring, but will still usually have slight colour variation between the boards and timbers. Although the grain is straighter than in other grades, sometimes the boards have small knots.

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6.1 Minor changes to the products. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example the way that the products fit together. These changes will not affect your use of the product.
6.2 More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make changes to the product and the terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website at the time that you place your order. Indications of the shipping rates for our various shipping methods and delivery locations can be found on our website. There are usually no delivery costs involved when your order only consists of sample products, but again the costs of delivery will be displayed to you on our website at the time that you place your order.
7.2 When we will provide the products. We will do our best to deliver the products to you in accordance with the shipping method and times that you select during the order process, however, we are reliant upon third party shipping partners to deliver the products and therefore cannot guarantee that the products will arrive at a certain date or time. Either we or our shipping partners will contact you with more precise delivery dates or windows once we know them.
7.3 We cannot guarantee that your order will arrive in one shipment, due to products occasionally coming from different warehouses. In these instances, we advise patience as your complete order will be with you on the day specified, unless you have been otherwise informed.
7.4 In case of any narrow roads, streets or tracks, please make us aware so we can send the appropriate vehicle, to avoid any redelivery charges. If the delivery fails due to access redelivery charges will apply and this cost will be advised by our customer service team.
7.5 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control (including a delay on the part of the shipping partner) then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. You should not book trades people such as fitters, joiners or carpenters to install the products at your location until the products have arrived.
7.6 If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will leave you a note or contact you informing you of how to rearrange delivery and you may be liable for any further delivery costs.
7.7 If you do not rearrange delivery. If, after a failed delivery to you, you do not rearrange delivery we will attempt to contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection we may end the contract and clause 10.2 will apply.
7.8 When you become responsible for the goods. All deliveries of our products are made kerbside at your delivery address. The products will be your responsibility from the time we deliver the products kerbside at the address you gave us. Although our third party shipping partners will often be helpful and move the products to a position of your choosing at your property, we are under no obligation to transfer the products inside of your property and, if our third party shipping partners agree to a request from you to move the products to a specific location at your address, it will be done so entirely at your own risk.
7.9 When you own goods. You own a product once we have received payment in full for the whole of your order.
7.10 When receiving delivery of your goods it is very important you check and sign for your delivery on arrival. We cannot be held responsible for any missing or damaged goods once the delivery has been signed for, we strongly recommend you take great care inspecting the goods prior to signing.
7.11 Prior to installation, the installer / owner has final inspection responsibility as to grade, manufacture and factory finish. The installer must use reasonable selectivity and hold out or cut off pieces with deficiencies. Installation or alteration of goods is an acceptance of goods and once this has began JB LUMBER JACK WOOD FLOORING cannot accept any liability for installed goods.
7.12 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, details of any narrow roads or access information for your address. If you do not provide us with this information at the time that you place your order, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need.

8.1 When you can end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with what you have bought, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired, replaced or to get some or all of your money back), please see clause 12 if you are a consumer and clause 13 if you are a business;
(b) If you want to end the contract because of something we have done or have told you we are going to do, please see clause 8.2;
(c) If you are a consumer and have just changed your mind about the product, please see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
(d) In all other cases (i.e if we are not at fault and you are not a consumer exercising your right to change your mind), you will not usually be able to end the contract with us - however, please contact us using the method set out in clause 9.1 and we will be happy to discuss the situation with you.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out from (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (please see clause 6.2);
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control; or
8.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
(a) Any Discontinued or product in our clearance range; or.
(b) any products which become mixed or connected inseparably with other items after their delivery (i.e. they cannot be disconnected without causing damage to the products).
8.5 How long do consumers have to change their minds? You have 14 days after the day you (or someone you nominate) receives the goods (unless your goods are split into several deliveries over different days - in this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services 07854006047 or 07394561103or email us at sales@lumberjackshop.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at JB LUMBER JACK WOOD FLOORING LTD 12 IBSTOCK CLOSE , READING RG30 2NU .If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
9.3 You must print out and fill in the Returns Form for any return to be accepted by our warehouse. This must be clearly visible on the returned items. Click here to download our Returns Form.
9.4 You are responsible for any costs incurred in sending the items back to us.
9.5 We are unable to accept returns or refund discontinued products.
9.6 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products minus delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.7 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) A 15% re-stocking charge applies on all stock items in good condition, returned with the original invoice, and within 30 days of delivery. Packs of wood must be unopened.
9.8 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
(a) Your refund will be made within 14 days from the day on which we receive the product back from you.

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
(c) you do not, within a reasonable time, allow us to deliver the products to you.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 07854006047 or 07394561103 or by writing to us at sales@lumberjackshop.co.uk or at JB LUMBER JACK WOOD FLOORING LTD 12 IBSTOCK CLOSE , READING RG30 2NU. Your Rights in Respect of Defective Products If You Are a Consumer.
11.1 If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. Please see the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
Please also see clause 8.3.
11.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must send them back to us. Please call customer services on  07394561103 or email us at sales@lumberjackshop.co.uk for further information.

12.1 Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 14.3 for what happens if we discover an error in the price of the product you order.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.4 When you must pay and how you must pay. We accept payment with most major credit and debit cards, as well as through PayPal.

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 12.1; and for defective products under the Consumer Protection Act 1987.
13.3 We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited.

How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.
We use cookies, which are small files downloaded to your device, to improve your experience on our website and to show you personalised advertising. Read more.