Returns & Cancellations

The Lumber Jack Wood Flooring Shop offers a 14-day return, refund, and cancellation policy from purchasing date. All requests for returns must be initiated within 14 days from the receipt of your order by filling the return form or by mailing us at sales@lumberjackshop.co.uk. Each order is carefully checked and packed before shipping. However, if you receive a defective or damaged product, we will either refund you the total amount or send a free replacement for it. To claim a full refund against a defective product, you must send us images in support of your claim within 24 hours of on sales@lumberjackshop.co.uk.  

Products returned must be in a saleable condition and returned in their original packaging. Shrink-wrapped and factory packaged products must be returned unopened. In the unlikely event that you wish to return your order, all returns are subject to a 25% re-stocking charge, and the customer will be charged for the transport costs of the goods back to the manufacturer from which they came; we will arrange the transport back.

Make sure your return is in its original condition, including box and labels etc., and ship it back in durable packaging. We will not be responsible for any damage or loss during transit. After receiving your order, we will review it and approve your return; once your return is approved, we will initiate the refund process for the returned products within 24 hours. We will inform you via email once we have begun the refund process. Please note that depending on your payment method, it can take up to 7-10 working days for the refund amount to reflect in your account statement. We are not responsible for refunding the costs of delivery and labour, etc., incurred in supplying the products. The refund will be made to the credit or debit card originally used to complete the transaction.

Return Instructions
If you need to return an order, please use our Return form.
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